Frequently asked questions
Terms and renewals
What counts as a program?
A grant program has its own application form and review process. Closed and archived programs do not count against your active program allowance, and you can still access them.
What happens to pricing in year two?
Standard annual plans renew with a 4% increase on the previous annual fee. For example, Professional would move from $2,600 to $2,704 in year two, before GST/HST. Your order form sets out your renewal terms; existing agreements and any price locks follow their agreed terms.
How do annual increases work after that?
The standard 4% annual escalator applies to the previous year's annual fee at each renewal, so increases compound from year to year. If you prefer, you can opt for a three-year contract with fixed pricing.
How do we pay?
We accept online payments via Stripe as well as payment by invoice, with EFT and purchase orders supported. Subscription fees are billed annually in advance, with payment due at the start of each annual term. Stated prices are in Canadian dollars and exclude GST/HST.
Can related organisations share one account?
Related entities, such as a federation and its foundation or a city and its library board, can arrange separate workspaces under one agreement. Each organisation gets its own workspace so that data, branding and reviewers stay separate. Talk to us about the structure that fits.