Terms of Service
Effective October 22, 2026
These Terms govern use of the DecisionHub website. DecisionHub software subscriptions are provided by DecisionHub Limited, a Canadian corporation based in Calgary, Alberta, Canada (“DecisionHub”, “we”, “us”), under the applicable customer agreement. “You” means the customer or organization you are authorized to represent.
1. Our services and your agreement
DecisionHub provides online grant and funding-program management software, including application, review, reporting and related administration tools. The purchased plan and any included implementation or support services are described in your offer or order form. Purchasing software does not guarantee a funding award or any particular program outcome.
If you have a signed order form or other written subscription agreement with DecisionHub, that agreement and its incorporated Terms of Service, Service Level Agreement and Data Processing Addendum continue to govern your subscription. These website Terms do not amend or replace those agreements. Specifically negotiated commercial terms take precedence.
2. Authority, accounts and acceptable use
You must have legal capacity and authority to purchase for your organization. Provide accurate contact and billing information, protect account credentials and tell us promptly about suspected unauthorized access.
Use the services lawfully and only within your purchased permissions. Do not upload malicious material, infringe others’ rights, attempt unauthorized access, interfere with service availability or use the service for fraud. You are responsible for permissions and notices required for the information your organization submits. Your organization remains responsible for its programs and decisions.
3. Prices, currency and taxes
Prices are in Canadian dollars (CAD) unless another currency is expressly stated. The applicable plan, billing interval, amount and taxes are specified in your offer, order form or invoice.
Applicable prices, implementation services, subscription terms and renewal terms are specified in your order form or purchase offer. Any different renewal price or trial-to-paid transition must be disclosed before you authorize it.
4. Invoice payments
DecisionHub invoices customers for the agreed fees. Follow the payment instructions and due date on your invoice. This website does not collect card details or process online payments.
Never email a full card number, card security code or banking password. Contact support@decisionhub.org if you have questions about an invoice.
Keep billing information current. Any suspension for non-payment is subject to your applicable agreement and required notice.
5. Subscription term and automatic renewal
Subscription length, billing intervals and renewal arrangements are set out in your offer or written agreement. Annual invoicing does not itself authorize an automatic card charge.
We will communicate material changes to renewal pricing or terms before they apply, in accordance with your agreement and applicable law. Changes do not retroactively change fees for an already-paid term. Any legally required renewal reminders will be provided.
6. Cancellation
Follow the cancellation and renewal-notice requirements in your customer agreement. For assistance, contact support@decisionhub.org or +1 403 888 3707.
Complete the cancellation before the next renewal charge. It takes effect at the end of the current paid period; access continues for that period unless your agreement provides otherwise. Cancellation stops future renewals, not charges already incurred. If a written agreement specifies a different commitment, notice period or cancellation process, that agreement governs.
Keep the cancellation confirmation. If the portal is unavailable or you cannot access your billing email, contact us before renewal so we can verify your authority and assist. Deleting a user account or no longer using the software does not itself cancel billing.
7. Refunds and billing errors
Except where required by law or expressly provided in your written agreement or purchase offer, subscription and implementation fees are non-refundable, and ordinary cancellation does not result in a prorated refund for an unused part of a paid term.
This does not limit refunds or other remedies required by law, or contractual remedies for a qualifying service failure or our uncured breach. Contact us promptly about duplicate, incorrect or unauthorized charges. We will investigate and correct confirmed billing errors.
Send refund and billing requests to support@decisionhub.org, with your organization name, billing email and invoice or transaction reference. Never send a full card number or security code. Approved refunds are returned through the original payment method where possible; processing time depends on the payment method and your financial institution. Nothing here removes any non-waivable payment-dispute rights.
8. Digital delivery and onboarding
This is a digital service: no physical products are shipped and physical returns do not apply. Access is delivered electronically to your designated customer contact after payment confirmation and any agreed onboarding requirements. Implementation, migration and activation dates follow your order form or agreed onboarding schedule; payment does not promise immediate completion of those services.
Existing customers receive the purchased continuation or extension of service. Contact us if a confirmed payment has not been reflected in your account or you need help with access.
9. Customer data, privacy and intellectual property
Your organization retains ownership of its data and is responsible for its lawful submission and use. Processing of customer program data is governed by the applicable Data Processing Addendum and customer agreement. Our handling of website, account, communication and payment-related personal information is described in the Privacy Policy.
DecisionHub retains ownership of its software, website, branding and other intellectual property. A subscription grants the agreed right to use the service, not ownership of it. Data export, retention and deletion commitments in an existing customer agreement are not changed by this policy.
10. Availability, suspension and termination
Service-level commitments, if any, are those expressly agreed in writing. Website information and demonstration environments do not create additional uptime guarantees. We may restrict unlawful or abusive website use, investigate security threats and act as required by law. Suspension or termination of a paid subscription remains subject to the applicable agreement and mandatory law.
11. Disclaimers and liability
Except for express written commitments and rights that cannot lawfully be excluded, the website and online-purchase interface are provided “as is” and “as available”. They do not constitute legal, tax or grantmaking advice.
To the extent permitted by law, neither party is liable under these website Terms for indirect or consequential losses. DecisionHub’s aggregate liability under these website Terms is limited to the subscription fees you paid us in the preceding twelve months. These limitations do not exclude liability that cannot lawfully be excluded, including fraud or wilful misconduct, and do not replace the liability provisions or remedies in your existing customer agreement.
12. Changes, disputes and governing law
We may update these Terms by posting a revised effective date. Material changes to an existing subscription apply only as permitted by your agreement and applicable law, with any required notice or consent. A new website version does not silently amend a signed customer agreement.
Please contact us first so we can attempt to resolve a concern in good faith. These Terms are governed by Alberta law and applicable Canadian federal law, subject to mandatory rights and jurisdiction rules that apply to you. If one provision is unenforceable, the remaining provisions continue to apply.
13. Contact DecisionHub
DecisionHub Limited — Calgary, Alberta, Canada
- Billing, cancellations, refunds, support and legal notices: support@decisionhub.org
- Telephone: +1 403 888 3707
- Related policy: Privacy Policy